Due to the nature of our product, all sales are FINAL.
We are unable to offer refunds or replacements for products that have been shipped and confirmed delivered to an address that was incorrectly entered during checkout.
If Route is offered during checkout, then is removed by purchaser and order is lost or stolen, we are unable to offer refunds or replacements for products that have been shipped.
If you received an incorrect item or damaged item, please email us within 7 days of order delivery. Please return incorrect item(s) in new, unused condition and in its original packaging.
Please follow these steps:
Please send your request to email@example.com with the subject line “INCORRECT ITEM(S)/DAMAGED ITEM(S): [your_order_number]”
In the email, please include the:
- Order number
- Incorrect item(s) sent
- Correct item(s) that need to be sent
- Photos of the item(s)
Our support team will review the request and will contact you with further instructions.
*At this time, our return policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at firstname.lastname@example.org
Gift cards are non-refundable.